Privacy Policy
Introduction
This Privacy Policy describes Aegis Information Systems’ (“Aegis,” “we,” “us,” or “our”) policies and procedures on the collection, use, and disclosure of your information when you use our services, and tells you about your privacy rights and how the law protects you.
Aegis Information Systems is a Managed Service Provider (MSP) offering technology implementation, support, and security services. We use your personal data to provide and improve our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Aegis Information Systems is committed to safeguarding the privacy of our clients and users. This Privacy Policy outlines how we collect, use, and protect the information you provide to us.
Information We Collect
We collect only the information necessary to provide and improve our services. This may include:
- Client Information: contact details, company information, and technical requirements provided by our clients.
- End-User Data: as part of our managed services, we may process end-user data on behalf of our clients.
- Personal Contact Details: your name, email address, and phone number.
- Mobile Phone Information: we may collect your mobile phone number solely for communication with you as the intended party.
- Log Files: standard log files (such as IP addresses and browser type) collected for system administration and security purposes.
- Cookies: our website may use cookies for analytics and functionality.
We do not sell, rent, or trade this information to any third parties.
How We Use Your Information
The information we collect is used solely for communicating with you as the intended party and for delivering our services. We do not share your information with external parties for marketing or any other purposes. No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may use personal data for the following purposes:
- Service delivery: to provide, maintain, and monitor our managed services and to troubleshoot issues.
- To manage your account: to manage your registration as a user of our services and give you access to functionalities available to registered users.
- For the performance of a contract: the development, compliance, and undertaking of service contracts or any other contract with us.
- To contact you: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding service updates, security incidents, and other relevant matters, including security updates when necessary or reasonable.
- To provide news and information: to share updates and general information about services and events similar to those you have purchased or enquired about, unless you have opted not to receive such information.
- To manage your requests: to attend to and manage your requests to us.
- Legal compliance: to comply with legal obligations and respond to lawful requests.
SMS / Text Messaging
By providing your mobile number and reaching us by SMS, you agree to receive recurring text messages from Aegis Information Systems related to our services, such as support updates, appointment coordination, and account notifications.
- Message frequency depends on your interactions and preferences.
- Message and data rates may apply.
- You can reply STOP at any time to opt out of future messages.
- Reply HELP for assistance, or contact us using the details in the “Contact Us” section below.
No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing; this information will not be shared with any third parties under any circumstances.
Message Storage
Messages you send through our services, whether to us or other users, may be stored on our servers. Aegis Information Systems may employ servers and services owned by trusted third parties to retain these messages, subject to the confidentiality and security protections described in this Policy.
Disclosure of Your Information
Aegis Information Systems does not share any client data with third parties for marketing, promotional purposes, or any other purposes. Your personal information is kept confidential and is not disclosed to any outside organizations, except as required by law or with your explicit consent. We may disclose your personal information under the following limited circumstances:
- We have obtained your consent.
- We need to enforce our Terms of Service.
- We share information with partners or affiliates that have signed non-disclosure agreements with us, only to provide you with a specific service.
- We may provide such information to a company controlled by or under common control with Aegis Information Systems for any purpose allowed by this Policy.
- We respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights, or defend against legal claims.
- When we believe it is necessary to disclose personal information to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to anyone’s physical safety, violations of our Terms of Service, or as otherwise required by law.
- We transfer personal information about you if Aegis Information Systems or its assets are acquired by or merged with another company.
We may share aggregated, non-identifiable information with others without further notice to you, such as the total number of people who used our services in a specific period.
Data Security
We implement technical and organizational measures to protect your data. We restrict access to authorized personnel only, and we regularly review and update our security practices.
Third-Party Service Providers
We may share data with trusted third-party vendors (such as cloud providers) strictly to deliver our services. We ensure these third parties comply with appropriate privacy and security standards.
International Data Transfers
Your personal information may be transferred to and processed in locations outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction. We take steps to ensure that your data is handled securely and in line with this Policy, regardless of where it is processed.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will also retain and use your personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small text files placed on your device to collect information about your activity. You can control the use of cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website or services.
Your Rights and Choices
You have the right to access, correct, or delete your personal information. If you have any concerns or questions about your data, or wish to exercise your rights, please contact us using the information below.
Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be communicated by posting the updated policy on our website, and your continued use of our services implies your acceptance of the updated policy. Please check our website for the latest version.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us.
